FAQ

The preferred method of ordering is through our online ordering system on our website at www.appleawards.com. We will also accept e-mail orders sent to info@appleawards.com or faxed orders to 715-634-3334. We do accept purchase orders and most major credit cards.

If wanting to place an order over the phone, you will be requested to send order personalization details via email. The reason for this is accuracy; our customers depend too much on us to be accurate with the options and personalization of their products to risk a mistake in translation.

If any item on your order is out of stock you will be notified within 1 business day; this will void any guarantees on that item’s delivery date in this document.

Orders may be cancelled before engraving or production has begun without penalty. Please note that it is not uncommon for Apple Awards to start production of orders the same day they are received. If engraving and/or production has already started, there will be a cancellation fee proportional to the amount of the order completed.

We pride ourselves that every order placed with Apple Awards includes expert layout and proofing prior to engraving your awards. We will make every effort to catch errors in your information but will only guarantee replacement of products that display engraving errors that differ from the copy you have submitted. If requested, a .pdf proof will arrive via email within 2 business days from the date of your order placement and must be approved prior to engraving.

Customers requiring proofs must allow 5 days for production following the approved layout reaching our facility. Apple Awards will e-mail you an acknowledgement once we have received your approved layout. If you do not receive an acknowledgement e-mail, please call customer service at 715-634-6860 to assure that you order will be promptly processed. If you need your awards faster than our standard production time, please review our on-time delivery policy above.

Apple Awards prefers that all artwork be uploaded to your online order at the time it is submitted. If ordering by fax or email you may attach the artwork and send it by e-mail to artwork@appleawards.com. If that is not possible or your artwork is larger than 8Mb, please call 715-634-6860 and our staff will help you to make other arrangements.

It is assumed by Award Awards that artwork submitted for printing is being used in full compliance with all applicable law regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights.

Right to Promotion

Unless specified in writing at time order is placed; we reserve the right to use any item we produce for display and promotion.

Shipping Costs are based on the Weight and Box size of your items. We use UPS list rates for shipping prices. Our site connects directly to UPS and retrieves the exact cost for us to ship our products to you and that price is listed in the checkout section of our website. Rush shipping options are available via the checkout process as well. Next Day Air is not available in all locations.

Yes, When you Click “Place Your Order” on the Shopping Cart Page, You will be Transferred to our Secure Site, which is signified by the “HTTPS://” prefix and the pad lock Icon in your Browser.

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If the product is engraved incorrectly by Apple Awards, differing from what the purchaser supplied in writing, Apple Awards will replace and correct the item and or engraving at no charge to the customer. If the item is engraved and done so correctly and not defective it cannot be returned for a refund. You must make all claims within 15 days of receiving your item(s). Apple Awards accepts no responsibility for a third-party engravers handling of our items. Due to the odd nature of shape and material of many of our items we recommend having your items engraved by Apple Awards when possible as we have developed special marking processes that work well with our unique products.

If the product is engraved incorrectly by Apple Awards but is exactly as the supplied written information from the purchaser; the purchaser will have to pay for the replacement product and shipping to correct the mistake. The Apple Awards staff will work with you to correct the problem in the least expensive method. If your mistake can be corrected by simply replacing the engraving plate and you are comfortable with this process, we will simply send you a replacement plate. If the engraving or etching is directly on the product, this cannot be fixed and you will be required to purchase a new product and have it re-engraved or etched at your cost.

If the Product is received broken or defective it will be replaced free of charge if you notify us of the problem within 15 days of receiving your item(s). If the damage is a result of the purchasers or a third parties mishandling of the item the purchaser will be responsible for replacement.

If the purchaser decides to return un-engraved product within 15 days of receiving the item, the purchaser will be refunded 75% of the purchase price minus actual shipping costs. The purchaser is required to return the product at their own cost and the refund will be applied once the product reaches our facility and is inspected for breakage or damage. Items damaged during return shipping will not be refunded. Since many of our items are fragile we have developed a system to minimize damage to our items during shipping. Items not properly packaged are very likely to be damaged so please take extra care to make sure all items are secure and packaged just as you received them.